Refund policy
AlHuda Publications Return Policy
At AlHuda Publications UK, complete satisfaction is our goal! However, if
our merchandise does not meet your expectations, we offer the following
return and exchange options:
Returning item(s) for a refund or exchange
1.Received damaged, defective, or incorrectly shipped merchandise (Due
To Our Fault) ......Two Weeks Deadline:
We take great care in maintaining a high level of quality control on orders being
dispatched. However, if you do find a fault with your merchandise, please
contact a member of our Customer Care Team via email or by telephone
…………… who will be happy to deal with your issue. You will be asked to
provide your name, order number and a brief description of the fault.
Customers have up to 14 days to return a faulty/damaged item. We will gladly
replace or refund your item(s) with the same item(s) originally ordered without
you incurring any extra fees for shipping and handling. We will send you a
prepaid label to ship the package back to us.
Please notify us within 5 days of receipt of damaged, incorrect or defective
products at alhudalogisticsuk@gmail.com
Please keep the package as is and call us immediately for further assistance.
No item will be accepted either for return or exchange after 15 days have passed
from the time of the original order date.
2.Dissatisfied with your purchase...Two Weeks Deadline:
Exchange your item(s) with other item(s) of your choice. If the price of new
merchandise is higher than the price of original purchase, the customer pays for
the difference in price. The customer also pays for the shipping and handling of
all exchanged items.
Customer will be responsible for shipping the item, you want exchanged or
returned, back to Alhuda online books.
No item(s) will be accepted for exchange after 15 days from the customer's
receipt of products.
IMPORTANT: To qualify for the above options:
Item in boxes must be unopened and in their original saleable plastic wrapped
boxes.
Books must be unmarked, unwritten on, and in new condition.Customer returns responsibility
Please be aware that you are responsible for the return of all items until we are
in safe receipt. We recommend that you use an insured returns service for your
protection. International orders must be clearly marked 'RETURN TO
SENDER' as we are not liable for customs and duties back into the UK. In
circumstances where the parcel is not marked as 'RETURN TO SENDER' we
will contact you to advise you of customs and duties amount and request it be
deducted from your account or refund.
1. General Rules:
Items that do not satisfy the conditions above will not be accepted for refund or
exchange.
Damaged products (not due to our fault) will receive no credit.
If the product was not damaged or defective, the following items will not be
accepted for returns once the original packaging is opened, all returned goods
needing new packaging and missing parts are subject up to a 50% restocking
charge.
We will ship the exchanged item(s) after we receive the returned one(s).
We will not accept any product(s) not purchased directly from Alhuda
Publications UK
You can expect a refund in the same form of payment originally used to
purchase within 7 business days of us receiving your return.
Returns Address:
Please note you must contact our team before sending the returned items. Items
sent back without contacting our customer care team will not be accepted and
will not be exchanged or refunded.
For all returns and exchanges, please send your items to:
Alhuda Masjid
119 Legrams Lane
Bradford
BD7 2AA